I had a problem with my theater seating. Fernando helped me out. Thanks. My seat controller stopped working. I called Fernando and was given instructions as to how to isolate the actual problem. I followed those instructions and found out that the problem was the controller. I sent pictures and my replacement parts were ordered. This has been one of several issues with this seating. The cup holders are supposed to light up. Now for the third time they stopped working. Thankfully getting my issues resolved has been somewhat less stressful. Additionally it is easy to fix the problems. That being said I had another chair for over 8 years without a single problem.