Today, I contacted Waste Management to cancel our service as of the contract date of 9/1/21. I spoke with Brandon in the retention department. I explained that I did not want our contract (customer ID: [protected]) to renew in September and asked where I needed to send my written cancellation. After he tried to talk me into not cancelling and I insisted that was what I was going to do, he said he would take care of it with this phone call. I asked if there wasn't something else I should do because the contract said the cancellation should be in writing. He said "no, this phone call is enough and the call is recorded". Then he said that we will have to pay a fee of $185 for removal of the dumpster. I don't think we should have to pay this fee. Waste Management has talked me into contracts for years that they always have had a reason for upping the price on, now this.