I used two different computers on two different connections, and my phone to try to order transcripts. After two weeks of trying and ending up with the swirling “loading...” tree I decided to call. When I called I was routed to a recording that told me to order my transcripts online. So I tried a different option and a half hour later a rude lady answers the phone and tells me it must be the two separate connections or all three of the devices I used were faulty because their website is fine. And then she hung up on me. This site is trash and so are their workers.