Purchased a kettle in Sept 2020 used it for 2 months and started to become faulty - the kettle did not stop boiling. It would be on continuous boil until the switch is manually flipped off. I followed the instructions to report the fault (early -Dec 2020) and was informed that the kettle needs to be sent back for repair. Did this and no one contacted us for over a month even though the SLA was 3 weeks. Chased this up and was told there was a delay and they would need more time. Waited another 4 weeks still no update chased, was informed there was no available stock. Went online and stock was available to purchase. Had to bring this to the attention of the service team to then process a kettle to be sent back. This took almost four months. Received this as replacement (29th March) - Almond Cream Kettle - Model Number 5KEK1222BAC KA SWAlmond Cream Kettle - Model Number 5KEK1222BAC KA SW In mid-April after two weeks of use of the replacement kettle, it started showing the same fault as the previous kettle (which was the same model but in black). As this fault was sporadic we assumed it was only a one off however over the last few weeks it's become a constant issue. Water is on rolling boil but the kettle doesn't stop. It's a huge health and safety risk as it keeps boiling until dry and could explode and is also causing moisture damage to the walls and shelves above. Called customer service and they again asked to send the kettle back for repair. Requested for a refund as we don't want to have to continue this loop of faulty kettles. The wait time is also much too long nor do we trust the brand anymore. The agent who answered the call on [protected] was very unhelpful and constantly only repeated the same sentence of "No, we don't do refund" to everything ask/said and when asked to speak to someone else "No, there is nothing else I can say and there is no one else you can speak to". The reason given is that Kitchen Aid could be scammed for refunds. Already been through the repair service and it was extremely unsatisfactory and again this time the customer service is below par. For a premium product one would expect both the product and service to be of better quality or at least more helpful to resolve. Perhaps sending out a new kettle before the faulty is picked up!