I receive a John Varvatos gift pack that was leaking from the EDT bottle and had stained the box and packaging. It was also only 3/4 full. They requested photo evidence of the damage and I sent it to them. They offered to reimburse my credit card $10 for the damage. I refused that offer as the item cost me over $40 and it was bought as a gift. I requested they replace the item or refund my money in full plus the cost of my postage back to them. They have since repeatedly ignored all my requests for a resolution to this problem. I believe they are hoping I will just go away. I would advise all prospective customers to avoid this company and use another perfume internet company instead.