Door hinge failed after only 17 months if use. Your recommended parts technician said part was not riveted correctly. Spring could have snapped and hurt someone. I realized warranty no longer available, however, this was a faulty part not just worn. Makes me wonder too why you have a "pissed consumer" site. Ann Marie Rathbun, A long time whirlpool customer. See photo attached. User's recommendation: Whirlpool products are not as good as they used to be.