I am an Instacart Shopper. I have been an Instacart Shopper for FIVE years with consistent FIVE STAR ratings. On Saturday May 22nd, 2021 at approximately 10:40 am I delivered an order that I had shopped at Jimbo's in San Diego to a customer by the name of "Jack." I brought the bags to his front door & then took a picture of the delivery (the bags) that I left at his door. I sent that picture to him through the Instacart app. I swiped "delivered" & proceeded to go home for the day. Within about 5-10 minutes of my delivery I received a message that the customer reported the entire order missing! Instacart just simply gave him a full refund-no investigation at all! I am appalled & deeply saddened that customers can do this! He has jeopardized my only source of income! I have since emailed Instacart six times & still have not received any communication back from them. I sent a copy of the receipt, the picture of the customers house along with the route I took to get there on my google maps, & also a picture of the delivery was sent through the Instacart app. Shoppers need to feel safe that their accounts wont be automatically deactivated over a fraudulent claim from a customer. Shoppers are automatically guilty & the customers are always right, this is not fair at all. I am thinking about filing a police report. This process needs to change!