I received a notice from airline that my flight was cancelled on 5 Aug 2021 and the airline agent informed me to contact edreams to get the refunded as my booking via edreawms. I didn't receive any email from edreams that my flight was cancelled and therefore I cannot process the refund procedures. I only know that flight one more day later. I press the refunded requested on 6 Aug 2021. Until 13 Aug 2021, the refund status for my booking in the e-dreams site is only at step 2: "processing you request" meaning that my requested haven't sent to airline yet. The next step is request sent to airline is still outstanding. For similar case, I booked another flight through another website, the refunded requested process very fast and already under the step 5: Request pending airline authorization. Besides, my booking no:[protected] was overcharged by e-dreams and I have compliant to edreams on 28 July 2021 but no one contact me. Who can help me to get back HK$10k??