Anytime money back guarantee never applies. I signed up for the service, after an ichat with a rep. he claimed they had a 'state of the art' drag and drop web site builder, but could not allow me to look at it without signing up. also said there were a lot of specials that had to be signed up for at the time i subscribed that would be no longer valid if i didn't buy them immediately on signup. Also assured me that if I wasnt satisfied, they have the unconditional money back guarantee. If the site builder was not good, I would cancel He said, no problem. money back guarantee. Unfortauntely for me, I did not save that ichat transcript. I wisened up after that. Welllll... the site builder is Weebly, which anyone anyone can get on Weebly's own site. It certainly isn't 'state of the art'. If I knew it was Weebly, which I already tried, I never would have signed up. So, I cancelled, in less than an hour. Turns out, 'refundable' is a relative term defined by iPage. They refunded less than 50% of what I paid, claiming the rest was for 'products'. I did a dummy potential sign up and on none of these 'products' does it say they are not refundable. (privacy protection, e-mail, etc.) Also, they may that hosting is $3.99 per month, but that can translate into well $70 for 60 minutes of hosting at least according to them. It was 'pro-rated", I guess per minute of use. iPage is a rip off. If you want to throw money away, send it to me instead. At least I would put it to good use. This whole ordeal is for a web page for a new rescue foster organization that helps strays and shelter e-list dogs and cats. Where we are non-profit, iPage is all about the profit, even if they have to mislead and steal it.