Attention Mr. Jim Myers senior vice- president customer service Bell Canada As a customer of Bell since 1989 and of the former N.B. tel since 1950, in the past I have been treated fairly by the company but on my last cell phone purchase I was told that after a certin length of time I was entitled to a free up grade. I dont want an upgrade all I want is a phone that works . When I contacted a Bell service store I was told that yes I was entitled to an up grade but I would have to pay $130.00 plus $35.00 activation fee. I will not pay for something that was supposed to be a free up grade. I pay $173.00 per month for one service from bell and $87.00 per month for another that may not matter to Bell if they lose a customer but if all the dis satisfied customers ralleyed and moved their buisness to another server what would all the SHAREHOLDERS of BELL STOCK reaction be, I believe JIM MYERS might be looking for other employment. I for one have had enough WHAT ABOUT ALL YOU OTHER DIS SATISFIED loyal customers . It seems that recently around the world others are switching their loyalty. I know I have other alternatives. Thanks for listening . ( P.S. it is probably very important that you do)