I purchased a new Toshiba C75-C7130 laptop on July 3, 2016 from a retail vendor via Amazon.com. The computer was purchased for personal use. By the last weekend in July it failed to boot. I contacted Toshiba computer technical support and followed instructions of the support staff I spoke with in an effort to solve the problem. The effort failed. I was provided with a repair order and Toshiba sent a box in which to ship the computer to what Toshiba staff described as Toshiba's repair facility in Jeffersonville, IN. The computer was delivered to the facility on August 3rd.Prior to shipping the unit I was told by a Toshiba technical support staff person to expect repair or replacement to be completed within 7-10 days. Toshiba technical support tentatively diagnosed the problem as a defective hard drive. I have checked the repair status frequently since delivery on Toshiba's website. Information about the repair provided by Toshiba is that repair has been allegedly delayed because a part not available at the facility needed to be ordered. I phoned the facility (Pegatron Technology Services, Inc.) but no one answered the phone and there was no voicemail. The warranty provides for repair or replacement which should not take thirty days.