This phone is only a few months old. I originally took this phone to the service center mentioned in your e-mail on 09 OCT for a simple screen repair. Over the next couple weeks I struggled to get any feedback from them and had to each out to their Dubai office to even get a response from phone or e-mail. After that the Kuwait office contacted me and told me to come get the phone. I paid 58 KD (which seemed high) for the screen repair. The screen was fixed, however they removed the flash (leaving a hole in the back), disabled the wireless charging, and broke the unlock button on the side (all of this was working fine when I brought it in). I had to once again take it back.This time they fixed the wireless charging and replaced the flash. They seemed to fix the unlock button, but the next day it stopped working again. Bottom line, Technocare fixed the screen, but while they had it they broke three other things that were fine when I took it in. At this point I sent my original e-mail to you. You asked that I take it back down, which I did. They informed me that they no longer work on Nokia equipment and gave me a number to call. At this point I asked for a refund since the phone is not usable and in worse shape than when I brought it in. They declined to give me a refund. After all this terrible service, before I left the employee behind the counter had the nerve to ask me if my company was hiring. I left the store and called the number they gave me: [protected]. The person who answered told me that Nokia no longer has a Kuwait repair facility, but they would be opening one in three days and would call me when I could come by. That was well over a week ago. I told them that I was not confident they would have a new place in three days and asked for an alternative means to get this repaired, such as a mil in service. They told me I had no options but to wait for the new Kuwait facility to open. I asked two more times to be sure and was told each time that Nokia would not offer me anyrepair option but to wait for the local store to open. Here we are, well over a week later, and there is still no Kuwait branch. The phone is unusable, My company has had to purchase me a new smartphone so I'd have something to use since the Nokia 930 was unusable and apparently unrepairable. I have copies of all e-mails, text messages, pictures of the damage to the phone caused by Technocare, and dates of all visits. I will be posting these online and will provide a link for you to review once I do. It is clear that Nokia and her service partners have no intention to fix my phone or take care of me as a customer. I think that as a consumer, I have done far more than I should have to for a simple repair. All I want is my money back for the repair that never happened and working phone. I feel I should be eligible for a refund for the faulty repair service you provided. I also think I should have my phone replaced, since the one I have is clearly not repairable. This should all be covered under warranty.