On September 19, 2019 my wife and I reserved a trip to Spain and Portugal. The trip was scheduled for April 25, 2020. We paid a total of $12, 024 that included at a cost of $1,298 for travel insurance9. The insurance provided for a full refund if Grand Circle Travel (GCT) unilaterally cancelled the trip. On March 20, 2020 my wife received an email informing us that our trip was cancelled due to the corona virus and giving us 3 options, one of which was to receive a full refund. We informed GCT that we chose to receive full refund. In an email dated April 3, 2020 GCT informed us that we were not receiving a refund but would receive vouchers for future travel. On April 8, 2020 I called GCT and spoke to a supervisor, Joe D'Alessandro to request the previously promised refund of $12, 024. I explained that my wife and I are elderly, in our 70's) and are responsible for the care of another elder. I explained that the vouchers they were offering were for trips during a time I was expecting a knee replacement surgery and possibly a hip replacement. Additionally, Joe stated the trip insurance we had purchased for $1,298 did no good and did not provide insurance for cancellation of the trip. Joe attempted to sideline the refund request with a promise to see if, due to my medical issues, he could get our vouchers spit to enable my wife and I to make separate use of the vouchers. On April 24, 2020 Joe left a voice mail to say the vouchers could be split. This was not our original request. To add insult to injury my wife and I only agreed to go on the Spain trip to accompany her sister. Her sister has pursued complaints, received a FULL REFUND and then received a May 1, 2020 letter of apology from Harriet. On May 20, 2020 I called GCT and, after WAITING long enough to be put to sleep, spoke to a Dillon who said that he would have Joe D'Alessandro return my call. I continue to await the return call. I plan to next file a complaint with the BBB, AARP and am open to joining a class action lawsuit against GCT plus its owners and operators. User's recommendation: Check Trafalgar, AAA travel and Viking before checking GCT.