I ordered a remote control airplane from Banana Hobby. The tail section was broken upon delivery. I was not too upset as these things happen. I first tried to use their "live chat" customer support. It took somewhere around 2-3 hours for someone to finally address me. They told me to send pictures to their email support team. I did so immediately and waited nearly a week for them to respond with their solution to rectify the situation. After hearing nothing, I emailed them again and told them that I dislike having to return things so that if they would send me an appropriate glue I would repair it myself. Still no word from them so I shall be reporting them on every site I can find and warn others to avoid them.