This is Liyong Zhuang (birthday: 03/18/1971). On 4/27, I scheduled 5/8/21 colonoscopy test in West Hills location. I was told that everything will be arranged by UCLA Health team including COVID-19 test application booking and bowel prep medicine prescription etc. But none of these arrangements were actually being done! I had to call to follow up everything. Each call is very time consuming (I had to wait more than 30 minutes). Also, for the bowel prep medicine, since no one sends the prescription to my pharmacy until 5/7 (Friday) afternoon, I called again to follow up, doc sent prescription but didn't confirm with me or pharmacy and then my pharmacy had questions on the prescription and tried to contact doc, not responses were given. When I found out 5/8 (Saturday) morning, I can't reach to any doc. I had to communicate with my pharmacy and ended up paying for the medication that is not covered by my insurance. This whole service setup is totally messed up. I am very disappointed with UCLA health service. I am strongly asking to invest this poorly organized service setup and compensate the unnecessary cost I paid for uninsured medicine which could be avoided if doc can answer pharmacy's request on time. Please respond.