I was paying for COBRA coverage for 5 months but when it came time to use my insurance, I didn't have any. I called CONEXIS for days on end to try to find out what the problem could be, but no one was able to help me. It was so frustrating to be paying high premiums when I had no insurance! CONEXIS reps were unhelpful and sent me away with little to no knowledge about how to rectify the situation. I spent hours on the phone - long holds, different supervisors, lame responses. All playing the blame game on someone else but no one willing to say, "hey, we've been taking your money for months, but have been giving you nothing in return." Except grief.