I'm just trying to figure out why the eyebuydirect try-on feature that I use on my mom's computer won't work on my computer or on my phone. Can't find any troubleshooting suggestions anywhere. My saved picture comes up, and then the word "Loading" with the circle of death for hours. No links in the try-on, like to change to camera mode, to change the frame size, color, or lens tint, or to change the photo being used, nothing works or loads... For hours.