I made online booking on 19September for a flight on 22Sept, in which amount clearly deducted from my bank account, but up till 20Sept there was no booking number given. I called the airline center on 20th, the operator in charge asked me to email all the details including proof of bank payment to the customercare email. It was not till the next day on 21st till I get a reply from them which only stated the obvious, I need to include all the payment details blablabla.. so I replied immediately giving all the details I could. Worrying that my flight is suppose to be the next day, I was anxiously waiting for their email, but still no reply. Couldnt take the waiting anymore, I called the center again TWICE, but my call got off in the middle of conversation. The only thing that the lady over the phone told me was to wait in the line while she was checking the email. And yeah as expected no call back! So I called the center again, and its another person answering so I have to tell the problem from the beginning and guess what? The call was cut off during midcall again. It's almost 10pm and obviously line would be busy, so I didnt manage to call again, deciding to wait till next morning till I make my call again. So today 22Sept, I made my call, waiting around 10minutes to speak to the airline staff, he was nice although I was starting to loss my patience already. He said he was going to check with the email staff to find out whats happening. He said he's gonna call me back in 15minutes. He called after ONE HOUR saying sorry that they couldn't issue a ticket for me today although the amount already been deducted from my bank account. He suggested me to buy a new ticket. He said he will proceed with refund process and usually takes about 2weeks before the money being credited into my account. Dear MALINDO AIR staffs who involved in this issue, I hope you realise how much you ruined my day, I have an important course in Tawau tomorrow, now I have to take detour to Lahad Datu, and drive another 2hours to reach Tawau. I hope you realise that Money is not the only thing that matters here. Its your poor management skills, late email reply, and I would say poor online booking service that made my day so difficult today. Thank you for teaching me not to fly with Malindo Air again!!!