I have logged approximately 60 hours of my time attempting to get reimbursed for our FSA. I've been on hold a cumulative total of 10 hours. I've waited days for a supervisor to call to explain denial letters that don't hold water (I've been told they were illegible, when I could see them very clearly on my end) I have submitted literally hundreds of pages of documentation to support my reimbursement claims. On any given claim, I may receive 2-3 different reasons for why they won't reimburse. There have been claims when I simply re-submitted the earlier denied recipient that would then later be approved. There doesn't seem to be any consistency to the rules they follow for reimbursement. Someone should look into filing a class action lawsuit. This is our 2nd year with them, last year I forwent even applying for some of our reimbursements because I simply didn't have the time to keep trying. I hope some law firm out there takes a look at these complaints and files a class action suit.