The customer service rep was horrible, it was noisy like she was washing dishes. Is this for real? I just need to order a new battery 36-40V. She said nothing that I would want someone representing my business to say. She did say they were unavailable. Unacceptable!!! Please contact me Asap l. Thank you User's recommendation: Beware you may not be able to get another battery if needed have not received my delivery of the item so don't have anything else to say.