Update by user Oct 06, 2018 Experimac contacted me, apologized and then said that the franchisee should fix - of course, I told them that the franchisee was no longer around...they never got back to me. Original review posted by user Sep 06, 2018 I took my MacBook Pro into Experimac to have the battery changed. In changing the battery they damaged the case by applying too much pressure, but of course, said nothing when I collected my mac. Later I discover the damage and contact the store, they say that they are looking into my issue. They fail to get back to me and when I try to follow them up it appears that the store has closed down. I have tried contacting Experimac and despite saying that they would do something they have done nothing and avoided contacting me. I now have a pimple on the keyboard side of my case. Wishing now that I had gone to the Apple store :(