6 Jan, 2021 → by ClaimboUser338013
Exchange of gift refusal

2

Update by user Feb 05, 2021 Have not heard from store. Correction to location. It is Greenwood Village, Colorado, not Centennial, Colorado Original review posted by user Jan 06, 2021 I received a size large Puma sweatshirt purchased at a PGA Superstore from a relative. It seemed a little tight, so I took it to my local PGA store located on Arapahoe Road in Centennial Colorado. I found the exact same sweatshirt in an XL and took it to the front counter to exchange. The tags were identical ( I did not remove the tags on the one I received). It seemed like a no brainer exchange. However, I was told I couldnt exchange it because the one I had purchased was on sale, but the XL was not on sale. The reason they said was, even thought they were exactly the same, was the one I received was blue, and the XL was black. They told me that the blue one was probably on sale while the black one wasnt. Never in my life (I am 80 years old) have I ever heard of two identical pieces of clothing priced differently because one was blue and the other black. Is this the type of customer service that you encourage and support? I was dumbfounded, took my inferior blue sweatshirt and walked out of the store. You have got to be kidding! User's recommendation: Shop somewhere else!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of PGA Tour Superstore you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.