30 Jun, 2021 → by ClaimboUser20510
Exchange/customer services
1
On the 15th of June 2021 I have purchased a pair of grey boots at the legit store in Canal walk.I have fitted the boots on and the boots were completely fine.When I got home I realized that the boots does not look the same anymore and then I went back on the 26th to exchange the boots.The supervisor then told me that she cannot take the boots back because it was worn, Firstly I purchased the boots for that particular store and secondly she didn't look at the boots properly before saying that the boots were worn.On the 25th June I have purchased another pair of different boots from the branch in Guguletu legit and the boots I got from them was exactly the same as the ones I got from legit in Canal walk. Your staff are extremely disrespectful the awful manager didn't give me my slip back of the boots I wanted to exchange neither did they give me back my slip of the coat I purchased on the 26June 2021. There is a photo of the boots on the left from the store in Canal & right the one from Guguletu.When I purchased those boots not one of the staff examend the boots they just swipe & sell the goods to get rid of the stock. This is my last time that I am purchasing anything from any legit store in SA.