I called FGUA customer service 2x due to extremely high water bill. I have cameras that surround my home. On my camera that shows the side of my home where the meter is it shows the meter guy touching my water softener looking for the meter. Upon his search, he accidently turned my water softener on in september unbeknown to me. Instead of shutting it off or coming to let me know he walked away. Not only did he not notify me or the company, but for 2 months the meter guys failed to report the excessive, explosive leak. What if someone else accidsntly turned it on? Its the meter guys responsibility in informing me and or the water company of the leak which they did not! I am hit with this bill now, 3 months of extremely high water bill. We do not use the water softener, moved in 2 plus years ago and never once used it. My camera shows noone else by the water softener and meter which is directly behind the softener except the meter guy every month. I should not be responsible or held accountable for something someone else did. The camera I have is wireless and is connected to an app which deletes the videos after a certain time. Wasnt aware of it until I went to try to upload it to BBB. It is the water companies place and decision to doing right by their customers. However, they do not because they know they have us by the you know what. They also know that if we don't pay, they shut the water off. That is not right. If we had a choice to choose water companies, you bet they would do right by us.