1 Unwanted mental pressure and tension for my aged parents ( 70 + years ) who were travelling alone on March 21, 2021. They had their Covid vaccines taken, PCR negative test report taken within 72 hours, and all other documents as per airlines guidelines. They were on their way to Abu Dhabi and then to their home India. But at JFK (New York), Etihad would not let them board the plane, saying that PCR test did not have time on it. Another document, which had all the details like time the PCR test was taken, and where it was taken etc were produced but the Ethad people were stubborn and would not accept it on another sheet. They said they wanted it on that PCR sheet itself. They also said that it would cause a lot of trouble at Abu Dhabi and India, but at these places there were no issues at all, when the same PCR test negative report was shown. You guys need to understand that different labs may have slightly different format, where the time maybe in another sheet. If Etihad was so very specific about that, you must mention that in your guidelines. This is not how you treat your passengers, especially seniors. And then do you think even if were covid positive, India government would send back their citizens? There was one (probably Indian) junior officer who was soft & nice and helped them out, a big thank you to him. Because of his help, they boarded the flight EY 100, just before they closed the gate.