Transferred estate funds to Vanguard that were to be split equally in thirds. After the first 1/3 was removed an "error" occurred that resulted in a third or the remaining balance being transferred (1/3 of 2/3) What followed is why one should not invest in vanguard, NOTHING. For 3 weeks they have not done one thing to correct the error and access to the funds are prevented as it is still jointly owned. Each deadline to correct the matter passes with new deadlines claimed. If you want qualified customer service go some where else. User's recommendation: Choose another Broker.