I went to try and return my ink that I had bought from staples it was the wrong ink the manager Jamie this is the mission location by the way would not return this unopened package because it was slightly dent in the one half I had stated why it could have been possibly the reason and she somehow got it in her head that my dog damaged the package and there was even drool that she noticed. I'm sorry but drool this woman is clearly off her rocker . So yea now I'm out money for this unopened ink that I can't return because staples has a certain standard as she put it and cannot sell it . Boxes get dented it's part of the business I'm shipping or anything along the way this is supposed to be customer service associate that can solve simple issues like this and could have sent it to the vendor to exchange package so that it could be sold properly if that was the case in her end but for a customer who cares right it's not her money . I bought a lot of groceries that day another bag could have been sitting on top of the ink bag and that could be where it got the dent but certainly not a fight with my dog .