I ordered a PC Game from Circuit City Online. When I received the Box, it was empty. I contacted their Complaint Dept. I was told that I would have to wait fore some one to contact me before I could lodge a complaint. They said it would be within 14 days. Didn't happen. I recontacted them again and there was no record of making my Complaint. I was told that I would be contacted within 10 days. Hasn't happened. I was told that they had numerous complaints and I would have to wait my Turn. Looks like I am out $43 Dollars. I will never do Business with Circuit City again, either Online or at the store. I have talked to some of my Friends and they have had bad experiences with Circuit City themselves.. If you don't want to have to fight for your rights don't by from Circuit City. I can see why they are loosing money.