I placed several orders starting Nov 30 and all email says SHIPPED. These all were presents to my granddaughters that live in Oklahoma, Georgia and South Carolina. Ulta is not the only one busy... I am too and I am trying to keep track of orders and email. All orders read shipped so I never worried. I got an email today from Ulta saying today was the last day to order to get delivered by Christmas. I am not sure WHAT CHRISTMAS THEY ARE TALKING ABOUT. I started looking for emails that say the order has been delivered just like KOHLS. WALMART and AMAZON do. The 1st one if found say CARRIER HAS NOT PICK UP YET. I tried to us CHAT but the Chat did not work. I put the order number in 5 times. They told be to have a beautiful day (or something like that). After 3 attempts on the phone (hang up after waiting for 20 minutes, next phone was fading in and out and last one was ok) I hear that it is a Holiday Season so everything is backed up. I just had to say 3 times that I was under the impression that everyone knew this time of year it would be busy. For 72 years I have watched it with my own eyes. Yep, it is Dec..Yep everyone is busy. My Kohls orders, Walmart orders and Amazon orders have all been delivered or at least I have some idea when they will be delivered. UTLA ORDERS SAY WAITING FOR CARRIER PICKUP. I know this has been a tough year but if businesses are just honest and let people know what is going on, life is less stressful. It seems that this day and age truth is not a virtue. I have been assured that the orders will be delivered before Christmas 'cause what else is a customer service person going to say. I also was told then the orders might arrive AFTER CHRISTMAS. I just think that takes all the fun of Christmas shopping. I don't know if Krazy Coupon Lady knows this or if 2HIP2Save does either. My only hope would be SANTA and he also is busy.