We have had an issue for the last three weeks that began when I called to set up an online account for my mother-in-law. The representative said it would be no problem to take her existing id from my own account and put it on hers. While doing this, he transferred all three of the ids and wiped out my online account. My husband and I lost our email accounts. After 3 hours and 4 representatives, and being disconnected twice, we were finally connected to a representative that got our accounts restored. When trying to get our ids and online account fixed a week later, our email accounts again were disabled. For two nights and 4 hours each night, we were told it had to be escalated to a higher level. Now it's Friday, and we were told that it needs to be sent to another level that only works 9-8 M-F. We were finally told it is because they don't support Optimum.net. I am beyond angry. I just wanted it to get fixed so I could pay my bill. Now, I am at a loss for my email account. I feel like we have been given the runaround and am furious. We had asked a number of times to speak to a supervisor and could not connect with one. A supervisor did call me at 11:49pm!