I bought the elevator. Just after the warranty ended (1 year), the elevator had problems. The repair person that I had to get was over 500 miles away. He said that the problem I had should have been fixed by the installers as the problem was known and there was a fix at the time my elevator was installed. It cost me $600.00. Now it is now working again as I can't seem to get batteries that are needed. Ordered over 1 month ago, and no batteries yet. Have called multiple times and no call back. Got hung up on when called the sales line. another time they were going to transfer me to the right department, and then did not. Gave me the "number" for the department. It turns out it was the number for the phone company information. This company is a scam in my opinion. My elevator, which is used mainly on weekends, has not operated on a reliable basis since before Christmas.