Hi, Resently I have purchased electric oven EO60K3 60Ltr from Qatar. And I am a home baker. As per your manual cake baking temperature is 180c for 25-30 minutes, But as per the guidance, out come is a burnt cake. Have tried to bake another 2, -3, cakes in different temperature like (165c-35 minutes -upper low convection mode) (165c-35 minutes -upper lower normal mode) and Lower only mode. But still unable to get the soft bake. I am sure about my cake mix and all. because same batter when I baked in different oven, nice cake was came up, So I am sure issue is with your oven and I am totally disappointed on buying your product, Please look at this matter and advice me, is this a default fault in your oven? If so give me a workable solution for this.