My husband and I have the SAME insurance (Blue Shield). We both have received the SAME CPAP machines, and both received masks/hoses/filters, etc. He was billed his co-insurance fees, plus the rental fees for a year. I keep getting billed different amounts, they keep calling and telling me I don't have a credit card on file, but charges keep hitting my card from them. They've threatened me with collections, and I just got off my NINTH CALL with them regarding random charges they say I keep owing but can't clarify what it's for other than "rental fees". My husband was told that it was a single-time charge that he was paying, but he was NOT told he's been quietly enrolled in auto-pay on his credit card. (basically totaled to the rental amount for a year). I have been billed partially for 55.00, then again for 36.00, today for 6.30, and now I'm told I'll have to pay 7.33/month for another seven months. I cannot get information regarding why we are being charged differently for the same equipment from the same provider! They REFUSE to let me speak to a supervisor! They're horrible! They won't let me pay in advance, they refuse to compare my account to my husband's account just to see if we're being charged the same. I've requested itemized invoices, but they denied that too. I told them I'm tired of the calls about the bill and want to just settle, and do NOT want them in my credit card account for auto-pay as I don't trust them...then they tell me they'll put me on the do not call list, so then I won't know if I'm being sent to collections for ANOTHER random charge until my credit score is impacted! I feel like I'm being charged inappropriately, I feel they're not managing my account, I don't believe they're even sure what they should be billing me at this point. I have concerns that my insurance company may even be getting inappropriate bills. I want to see a full account of the billing for my account. I understand that my husband would have to request his separately for HIPAA, but they SHOULD match.