I pawned an electric guitar at your Austin highway store in San Antonio Tx. Your employee dropped the guitar on the floor. Did not apologize or even acknowledge she had dropped it. I bought the guitar new 6 months ago from Sam Ash for 500 dollars. When i got the guitar out today i noticed a blemish in the paint that would not come out. I asked for a rag and when i could not get the blemish out i asked the manager about what could be done and got major attitude. I spend alot of money at this location and feel i am owed something. An apology and an amp maybe? Is this normal policy at your stores ? Unprofessional and unacceptable...