My 75 year old mother had to wait 16 weeks for a mattress that she paid £1, 849.00, they originally told her 6 weeks, wrong mattress was delivered but was told she would have to sleep on plastic while has new was located and delivered, some 4 weeks later and after numerous phones calls she was told she would need to buy a new mattress at her expense have that delivered and then Dreams would come and pick the wrong one up, she has had to make a decision to keep the mattress that she never ordered and get a refund for the difference. The customer service and experience I have had from Dreams is absolutely unacceptable, I am glad I dealt with this as it was making my elderly mother ill with worry. I will not be recommending Dreams to anyone, the number of phone calls I HAVE HAD TO MAKE to sort out this mess is diabolical.