On 5/8/19, my daughters and I had scheduled exams. Prior to this, I brought my eldest daughter in with a script to get glasses. We worked with Vicky, your store manager, and her associates and I found them to be professional and great to work with. Therefore, I scheduled exams for myself and other daughter. We were met by Dr. Vu who was extremely condescending and arrogant from the start. I tried giving him some background by telling him that we would need contact lenses and glasses for my youngest daughter. He said that he "doesn't like to double dip with insurance and will give me a deal." I wasn't sure what that meant so I inquired further. At first, I thought he meant he would give me a discount on either glasses or contacts knowing insurance would only pay for one. He then said it would cost an additional $75 for me to own my daughters prescription. I asked him what that meant because I was under the impression insurance covers the exam and any written prescriptions minus the copay. He then said to me: " I have been doing this for 19 years and own 3 stores so try to keep up with me." So I paused and said that's great but you are still not answering my question about this $75 script charge. He then said: "ok. let me try to explain this to you a third time." At that point, I crumbled up the information sheet I was filling out and told him we were done and no longer wanted the appointment. Vicky heard what happened and continued to apologize to me. Even she said he doesn't explain himself properly. You would think if this isn't the first time this has happened they would want to replace him. I am appalled at the way this Doctor- who represents your company treated us. The biggest problem I now have is my eldest daughters glasses aren't correct and now I have no recourse because he's the only doctor. So now I have to take her to another doctor and pay out of pocket. I would be happy to discuss this with you further and may be reached at [protected]. I really hope you care enough to seriously consider getting another doctor in to represent your clientele. Sadly, because of him, you have lost 3 clients. thank you for your time. Bernadette Knipe