I have been going to Eastern Dental of Union for over 8 years. Although it takes months to get an appointment and you're usually not seen until a minimum of 45 minutes after your appointment time, I've continued to go to this location because Dr. Grober is amazing. Back in 2014, I had to get two of my wisdom teeth on the left side extracted because they were impacted. Therefore, I was not shocked when the same pain started on the right side in April of 2021. After repeated calling and leaving voicemails, I was able to get an appointment with Dr. Grober on 5/18/2021. He recommended they be removed since it would likely be an ongoing issue. I was elated when I finally got the call on 6/21/2021 that my insurance had authorized the procedure and there was an appointment available the following day, 6/22/2021. I arrived for my appointment alone just as I had for the last procedure. Since my first extraction went so smoothly, I felt I knew what to expect. I whole heartedly regret that decision. This was by far the most traumatic dental experience of my life. Dr. Ferretti came in to numb my mouth and it felt like he just stabbed me with the needle. Every other oral procedure that I've ever had that required anesthetic never hurt like this one did. The dentist would shake my cheek or manipulate my lip while administering the needle. In my research, I learned when the dentist is shaking your cheek, he or she is trying to overload the "highway", thereby blocking the pain of the injection from reaching your central nervous system. I did not get this treatment from Dr. Ferretti. He started with the top tooth and told me I would feel a lot of pressure. There was pressure, but we got through that tooth just fine. When he started to pull the bottom tooth, I could feel pain not pressure and I told him that. He gave me another shot of anesthesia, asked if I could feel the needle. I told him that I could not. He then tried to extract the tooth again, but I was still in pain. I moaned and tapped his hand, but he continued to pull. Once I was about to get out of his grasp I said "Sir, you have to stop if you hear me moaning." His response was "No I don't have to stop. I don't know what your moaning means." He asked if I was ready to try again, I told him I needed a minute. He slammed his tools on the table and said "let me know when you're ready, you don't have to do this if you don't want to". While he was out of the room, I asked his assistant if there was another oral surgeon on duty; she said there was not. I immediately felt defeated and began to cry because I knew what was in store for me. Thinking there was nothing I could do, I just decided to take the pain because I needed the tooth out. I felt so vulnerable and started crying. When the assistant saw me crying, she handed me some Kleenex and started talking to me. When Dr. Ferretti returned to the room, I began to shake uncontrollably. He said I was only making it worse on myself by getting upset. I had to bare down and take the pain and it was worse than I could ever put into words. Once the tooth was removed, he asked if it was just pressure or pain. I told him he showed me zero compassion while he was ripping my tooth out so do not pretend to be concerned now. We passed words and began to argue, I grabbed my purse and walked towards the exit. He followed me and told a staff member to make sure I can never come back to that office and asked the receptionist to call the police on me. The office manager, Carolyn Pocaro saw the argument and said the doctor had every right to call the police on me because of my behavior. Meanwhile, she never addressed his behavior towards me or even offered me an apology. There were two other female patients who saw me in distress and came to my aid. When I shared my experience, they both decided to leave and said they were not going to get his chair. I left that office in tears without so much as an apology for the way I was treated. I had to sit in my car for another 20 minutes just to compose myself. The next day even sharing this experience brought me to tears. While writing this letter and reliving this experience, I am traumatized. I have never in my life been man handled and treated the way this person treated me. He treated me like I was less than a human being with feelings. I am writing this so no other person has to experience the treatment I received. It is unfair how I was treated and I am shocked and appalled. It is my intention to find a new dentist and I will never return to that office. I'm hopeful that something can be done about this situation because I wouldn't want anyone else to go through this experience. Sincerely, Tiarra S. Felder