17 May, 2021 → by ClaimboUser27630
down cable line
2
I am complaining about poor customer service from your agents.It is like no one knows what they are doing. Each one tells you something different, but you do not get any results.You get names and reference numbers, and job number, it does not matter. All you get is a bunch of lies. First of all it takes an act of congress to even get to talk to an agent, and when u do, they do not know what to do. They are all polite, but problem is not solved. I have called 3-4 times within last 2 days about my problem. I am sure nothing will be done about my complaint, but you need to do a better job of training your agents, to stop giving wrong information to customers. The problem was first reported 5/16/21. Number where can be reached, [protected]