this piece of equipment is going on 3 years old and has had problems less than 6 months of use, the control panel has been replaced 3 times and I have been waiting for over a month for it to be replaced again. I am on the phone now waiting for the repair department extended warrantee, I have been without use of this oven over the waiting time to get repaired for at least 5 months and the company will not compensate me for any food lost during cooking break down or takeout food because I had no workable oven, I purchased this name brand because it was top of the line product, well guess what it is NOT and the service to get it repaired is deplorable, I purchased 3 items of JennAir and two out of the three have been problematic . after waiting 35 minutes I am finally speaking to a representative, and they are telling me I have to wait two more weeks, over a month to get this oven repaired with ZERO compensation. time to get a lawyer.