On Sunday the 29th of August I received an invoice for a solid core door with acoustic seals to be installed in my psychology office. I had to remind Savio the person I was dealing with to send me an invoice. On Tuesday the 31st of August, I went into the store in Balcatta and paid a $300 deposit via eftpos for installation on Saturday the 11th of Sept. On the same day and after paying, I was informed by the owner of my building that he was going to be selling the building. I then called doors plus balcatta on the 2nd of Sept and advised that I was going to need to cancel the order. I was unable to speak with Savio the person I had placed an order with. I was told he would call me back. He never returned my call. I called again on Tuesday the 7th of September and explained the situation again (I can provide screen shots of my phone calls). I was advised to send an email with my bank details. I sent the email on Wednesday the 8th of Sept. Today, I received an email informing me that Doors plus were keeping 15% of my deposit. Nowhere on my invoice does it say that and I was never advised in person or over the phone that this could occur. Although this is not a significant amount of money, this has been distressing and unfair. I would appreciate you looking into it on my behalf. I was told that the seals were ordered but they are only worth $61. I never meant to cause any inconvenience. I would be happy to pay if I was informed of this at the time or if this was displayed on my invoice. I would like a full refund of my money please. Claire Morrison - mobile [protected]