[protected]@mail.com I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy. to: [protected]@accesswireless.com I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future." From: [protected]@accesswireless.com To: Date: Fri, 1 May 2015 Subject: Re: [Case ID #:] Dear, Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like. Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day. E-mail Support Specialist --- Original Message --- Hi Are returning me money then? From: [protected]@accesswireless.com To: Date: Wed, 29 Apr 2015 Subject: Re: [Case ID #: ] Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless! Email Support Specialist --- Original Message --- Name (First and Last): Email: Phone Model: i-wireless #: Contact #: Message: Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it thanks --------------------------------------------------------------------------------------- This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com --------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------- This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com --------------------------------------------------------------------------------------- © 2015 Microsoft Terms Privacy & cookies Developers English (United States)