Retain your sanity. If you want a good hosting service, this is not the place to come to. I had to leave. I was paying them roughly $120 a month. But, can't get any support. I do not see how they can survive with this model. I give them 2 years at most. They will have to sell or bring in new management. We use to get live support, with people able to talk coherently and work you through solutions. Now, you are on your own, basically. Whether it is in the Shared environment of their VPS service, you will not be able to win with them. It is as if the customer does not count, and effort is made, modeled, engineered and executed just to ensure that you as the customer, you never get to have access to quality support. As their customer, you are a problem that they try to avoid at all costs. If you don't believe me, try it.