I called and spoke with the sales manager thurs night, I told him my check engine light was on and my car would occasionally shake like it was going to shut down, he said he would try to get in and that he would call me in the morning, he never called. I called back the next day and said I'd probably need a new emgine and my car would sit for days because they are so backed up and told my to wait for his call back, first of all! How do get the conclusion my car needs a new engine just because I tell you the check engine light is on, second my car is under warrenty they cannont deny my car! I waited the check emgine light then came on a few days later long enough for me to take it to auto zone, turns out its a misfired ignition coil that needs to be replaced, and I have a recall for that, I call them and tell them about it and they proceed to tell me to find another dealership to help me , they can't help me they're too busy, talk about horrible customer service! If i was going to be a paying customer they would of welcomed me with open arms, but since my service was free they didn't want to be bothered with, I will never go to evergreen kia , and everyone I've spoked with has said they've heard the same negative things about them, they should not even be in service