A couple of days ago (on or about 2/27/2020) I tried to access WALTR-2 for Windows software on my PC but received a message that "Your copy of WALTR-2 is not activated" and that I had to register my copy of my license key, or purchase one to obtain "unrestricted usage &;;;;;;;;;;;;;;;;;;;; live human 24-7 support". I had purchased this software in May 2019 (because I was unable to sync itunes music from my windows PC to my iphone) and used it previously so I didn't understand this request but I nevertheless searched through all of my correspondence from softorino/WALTR-2 (going back to the time of my purchase) but couldn't find a license key. To obtain this I called their support phone number. They didn't answer and, although I left my phone number, it's several days later and they still have not called back. Nor have they tried to reach me via email. When I chose WALTR-2 in May of 1999 it was because of promises made by them, and reviewers such as CNET that this software would provide instant connectivity. Indeed, CNET even stated that "With High Speed Wi-Fi connectivity - WALTR 2 brings a new dimension to freedom. As soon as you open WALTR 2, it instantly looks for any Wi-Fi enabled iOS devices around you and connects to them. This only takes a few seconds to discover the bridge between WALTR 2 and your iPhone. " This was definitely not at all what happened. In fact, upon my attempted installation last year it didn't work at all so I tried calling WALR-2's support phone number in May/June 2019. Just as now, there was no answer and no call back. Then I sent an email for which they responded with a six step instruction list that I "should try". So much for instant connectivity. I believe these steps resolved the issues but altogether the time it took to try an initial install, to try to reach them by phone and then send an email, and then to implement the six steps I had to follow to get WALTR-2 for Windows to work as promised was ridiculously frustrating and time consuming. Even more annoying is that I am again unable to access their software, and that their alleged live 24/7 support is clearly nothing more than a sham.