I bought a pregnancy pillow and with shipping cost me $70. Within a week the stuffing was coming out of the pillow and after one wash, the pillow case shrunk so bad, it didn't fit the pillow anymore and the zipper broke. I contacted them company and initially they said they would send me a new one. I said due to the poor quality, I did not want a replacement, I wanted a full refund - including shipping. Since then I have heard nothing from the company. Definitely would never use them again. As the other commenter said, you can only email the company and there is no phone number. A complete scam. I'll chalk up the $77 to the "pregnancy brain".