In September 2019, I got a knee brace from my doctor. Late 2019/early 2020 I get a bill from carecentrix for $700. This brace is available from donjoy for $70. I've spent countless hours on the phone and waited for lots of callbacks with no reasonable resolution. Their CS agents kept repeating that it's "an agreed upon price between carecentrix and the insurance company" I get that but 10x the cost is unfair pricing. I was never given an estimate and would never agree to it if so. They also kept saying it's coded as a custom knee brace, there's nothing custom about the brace. They are now threatening collections. The extortion and lack of customer support is concerning. Makes me wonder how many vulnerable people this company is taking advantage of.