On Saturday 21 October 2018 I placed an online order for three X2 power premium AGM BC1 group 31 12V batteries. Batteries plus very promptly charged my account $1,031.55 on that same day. On Tuesday 22 October I received an email notification that the order had been received. I had assumed that like most online orders the items would be shipped to my house, but , Later that day I received a second email stating that the order was approved and ready for pick up in the Farmington NM stor #342. That is 114 mile drive for me. Fortunately I called the store before making the drive. The clerk told me that they had received the order but they didn’t have any in stock. The clerk said that it would take about a week to get the order delivered to the store. That would mean that I could probably get the batteries on Tuesday 29 October but when I called on the 30th they said that the shipment would not arrive tell next Wednesday. On Wednesday 31 October I again called and the clerk said that they had received the shipment but hadn’t unpacked yet. A second call and I was told that it was not on that load but they expected a second load later that day. Thursday 1 November call again and this time I demanded to know the status of the shipment. I learned that they hadn’t even placed the order until 29 October and they expected delivery in about a week. My call to the corporate office educated me on Batteries Plus. Each store is a separate franchise and they can’t do anything to help me. I strongly advise against ordering anything from Battery Plus online store.