The car I was going to purchase had engine issues so I used the 7 day return policy and scheduled an exchange of my car and pick up the Carvana car. Well they either lost or sold my car in the meantime. I took a total of 7 days off work for supposed car exchange and they never showed up - 7 times! I accepted the fact that my car is never coming back and asked them to just cut me a check instead so this can be done, Im sitting here yet another day waiting for them to pick up the car and drop off my check - guess what? Im not on the schedule its not happening AGAIN. User's recommendation: Do not do business with Carvana!!