Decent prices; polite employees. Even though we asked them to hold shipment and release it on a certain date, they dropped the ball and only released the shipment when I called. I guess it still would not be released if I hadn't called. Also, and more important, they don't tell you that shipments that originate in Canada might take 2-3 weeks. I've been waiting about 10 days for shipment to Chicago and it will be about another week according to UPS. When you call CYMAX they are all so nice - great training - but all you get is an "I'm sorry" Nothing more. So, be warned.