NEVER ORDER FROM BLOOMEX. Delivery didnt arrive until 6.50pm. Flowers looked limp and after being persuaded into UPSIZING for an additional charge or course ld hate to see the minuscule size of the original bouquet. BUT THATS NOT THE WORST OF IT. The message on the card was completely incorrect. From the RECEIVERS NAME, TO THE ACTUAL MESSAGE AND THEN FROM "BEN" - HOW THE *** DO YOU GET BEN FROM Angela. I then call to complain only to be hung up on on the first call after explaining what had happened - then hung up each time l called back as soon as l said HELLO. THIS COMPANY IS A JOKE. I WILL BE GOING TO CONSUMER AFFAIRS AND I WILL BE GETTING MY MONEY BACK ALTHOUGH THIS DOES NOT HELP WITH THE EMBARRASSMENT OF EXPLAINING TO THE BEREAVED FAMILY THE FLOWERS WERE SENT TO REGARDING THE ATTACHED NOTE LET ALONE THE *** BUNCH OF FLOWERS.